High Quality - Low Prices - Superior Service POKER SUPPLY 12840 Council Bluff Dr Austin, TX 78727 512-297-6057 info@pokersupply.com HOW TO ORDER 1) First, feel free to just start clicking on links and images that you see, and remember that at this point you are simply shopping, not buying or ordering. You CANNOT order anything by accident. 2) If you have an area of interest, look at the navigation buttons on your left. Select an area of interest by clicking on one of the buttons. 3) Follow the narrowing process until you find the product you are looking for, or feel free to search directly for the product by name or part number. 4) Next is the selected item page. In some instances you have a choice of style, or color options depending on the product. This page is where you can add an item to your shopping cart by clicking on the “Order” button. Your “shopping cart” will be shown any time that you click on the “Order” button. When you click on the “Order” button, you have not purchased the product. You have simply put it in your “shopping cart”. If you do click on the “Order” button here you can still shop around the site and your shopping cart will hold on to this item. By clicking on the “Order” button here you are still not obligated to purchase, and you can return to shopping until you’re ready to “CHECK OUT”, and then decide what you would like to purchase, if anything. 6) When you have added the last item to your shopping cart you can then click on the “Check Out” button to proceed with your purchase. You now see a screen showing the item or items you have chosen and a subtotal for the merchandise cost only. From this screen you may change the quantity or delete the item or items in your shopping basket. 7) If you have clicked on the “Check Out” button but then decide that you want to continue shopping, simply use the “Cancel” button at the bottom of the page or the “Back” button on your browser to get back into the store. The shopping cart will save what you have selected. 8) If you have finished shopping and now want to order, click the “Check Out” button. This button is shown directly beneath your “shopping cart”. You will now be presented with a secure page that allows you to enter your shipping address. After you have entered your shipping address, you can click on the “Continue” button which will forward you to the completed order form showing merchandise total, shipping charges, and taxes if shipping within the State of Texas. You still have the option to cancel your order. Below the completed order form are payment options i.e. gift certificate, Visa, MasterCard, American Express, Discover, Money Order, and check. If paying by money order we will process your order upon receipt of your money order. If paying by check we will process your order after your check has cleared through our bank. If paying by Gift Certificate, simply type the Certificate number in the "Comments" section. The "Comments" section is located in Section 3 of the "Check-Out" form. If your order total is greater than the value of your gift certificate, please include a method of payment for the remaining balance in the "Comments" section. 9) You can still cancel the order if you wish. After entering your credit card number, you will need to supply the billing address for the credit card for security reasons. When you are ready to actually place the order, simply click on the “Place Order” button. 10) That is all there is to it. Nothing will be ordered until you click the last “Place Order” button. If you have questions during the ordering process, click on the “Info” navigation button to reach the Info page, then click your browsers “Back” button to return to the ordering screen. If you still have questions please e-mail us at the e-mail address shown on the Info page. WE HOPE THAT YOU HAVE FUN SHOPPING AND THANK YOU FOR CHOOSING POKERSUPPLY.COM SHIPPING Standard shipping charges will be shown on the order form before you are asked to supply your method of payment. We ship via UPS and USPS. INTERNATIONAL ORDERS We do not accept international orders at this time. METHOD OF PAYMENT We accept Visa, MasterCard, Discover, American Express, money orders and checks. We do not accept cash or ATM Debit Cards. To pay by credit card simply enter your credit card information in the “Method of Payment” section of the order form. Checks and Money orders should be made payable Poker Supply and mailed to the address at the top of this page. Orders paid for by money order will be shipped upon our receipt of payment. Orders paid for by check will be shipped upon clearing of the funds in our bank account. When ordering by money order or check, place the order as normal, however, please enter any digits (for example: 00000000000) you wish in the credit card number and expiration date fields. Our system will sometimes reject empty fields. PRODUCT AVAILABILITY Most orders will be shipped the next business day after the order is placed. Any items missing from your order will be marked out of stock and will not be backordered unless requested. SECURITY Our goal is for you to be as comfortable shopping with us as you are shopping in your local mall. We take seriously the issue of security. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Together with the electronic commerce community, we have taken every measure to ensure that your online shopping is as safe as ordering from a catalogue or making a purchase from a retail store SALES TAX Poker Supply is required by law to charge Texas residents 7.25% sales tax on merchandise and shipping. Sales tax will be automatically added to orders shipped within the state of Texas. All orders shipped outside of Texas are not taxable. PRIVACY Poker Supply works hard to ensure your privacy. We do not sell your personal information (email, address & phone number) to other companies. You will find that no personal information is requested while you surf the site. Once you place an order, Visa, MasterCard, Discover, & American Express require that we confirm your billing address and phone number to authenticate your credit card transaction. Your email address is needed to confirm and update you regarding your order. RETURNS & WARRANTY Poker Supply will gladly accept merchandise that is returned in new, unused condition in original packaging within 30 days from the date of purchase. Sorry, but we cannot accept the return of used merchandise. If a refund is requested we will refund the purchase price of the merchandise only. Shipping charges are not refundable. If you have received a product that you feel is defective, PLEASE CONTACT POKER SUPPLY AT THE ADDRESS/E-MAIL SHOWN ABOVE FOR RETURN INSTRUCTIONS. Certain warranties require that the product be returned directly to the manufacturer for replacement or inspection.